Description

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

Job Summary

As a Digital Business Architect, you will lead in every aspect of business design initiatives that are supportive of the Claims Digital Transformation (CDT). You will be aligned to significant Claims customer touch points such as self-service and claim reporting and will work to re-engineer business process to better meet customer needs and enable a digital first operating model. If you're considering this role, you should love: looking at the big picture, building the business case, defining a strategy and vision for your opportunity space; translating that strategy into tangible outcomes and deliverables that range from software products to business design changes.

As an ideal candidate, you are an innovative thinker who isn't satisfied with the answer of "that's the way we've always done things". You're a creative problem-solver that excels at understanding and defining complex problems and is equally proficient at developing innovative solutions to those problems. You're an expert communicator who can advocate for your vision, problem-solving approach, and tactical choices at every level of the organization - from the c-suite to the development team. You thrive in a cross-functional environment and can lead working groups of business SMEs, technology professionals, and user experience design. You're relentlessly focused on outcomes and value, not just deliverables or features. You're a big picture thinker who also appreciates the details; you can switch modes seamlessly between systems thinking and process redesign.

Key Responsibilities

• Bring a strong digital mindset and outcome focused discipline to define and drive transformation initiative strategy, vision, and roadmap; evangelize and advocate for good ideas across the organization
• Clearly articulate the change to current process and organizational design to drive value from the innovation roadmap
• Partner with cross-functional, matrixed teams to design, build, scale, and iterate on new technology products, business processes, and operating approaches
• Proactively engage stakeholder and user groups across the country to educate/advocate for business transformation and gain feedback for improvement
• Collect and analyze data and insights; leverage results to identify or understand problems or to recommend improvements
• Collaborate with other Digital Business Architects to ensure integration between work streams
• Contribute to CDT overall digital blueprint - roadmap and strategy

Remote Work

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States.

When you work from home full time, you'll need:

• a dedicated workspace in your residence that is private and free from distractions
• a minimum internet bandwidth of 50 MB down/5 MB up
• appropriate work surface and seating

What will Allstate provide?

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.

Education and Experience

• Expertise in Claims business processes and/or digital design
• Experience working in an agile environment
• Bachelor's Degree (preferred)

Functional Skills

• Ability to collaborate in a cross-functional, matrixed working team environment
• Ability to deliver great customer experiences across channels and touchpoints
• Passionate about driving to simplicity for our customers
• Able to look at complicated business problems and build a plan to identify root causes and test potential solutions or alternatives
• Ability to place tangible benefits onto problems to be solved
• Skilled influencer and facilitator
• Comfortable with ownership and accountability to both a plan and key outcomes
• Ability to work collaboratively with others and navigate complex decision making
• Innovates and problem-solves by using new modeling techniques or tools
• Ability to define and track product-specific analytics measuring product success and other key data points and turn them into actionable insights
• Validates backlog concepts by leveraging customer-centric thinking, discovery and research, rapid iteration, and lean practices

Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities

To learn more about our benefits and programs visit AllstateGoodLife.com

Compensation offered for this role is$82,000.00-$124,700 per yearand is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate's benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

#LI-AP2

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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